Our Vision

To be the premier provider of training, consultancy and auditing services in Jamaica and the Caribbean that delivers quality and competitive advantage to our customers; through KAIZEN principles and by a highly motivated and skilled team of professionals.

Our Mission

Transforming business and industry through training and consultancy services and delivery of innovative training solutions at a world class standard.


KAIZEN (Ky’zen) Training and Management Consultants Limited is a private company that was incorporated in Jamaica in 1994. The KAIZEN philosophy implies that the way we do business, our social and family life, need to be constantly reviewed and improved; the concept expresses continual improvement.  Breakthroughs occur quite often in the human experience, whether manifested in the development of new products and services, advances in the way we relate to each other in organizations and society in general or in the family. They rarely come about effortlessly however; they are more often than not the result of a constant search for new ways of doing things, which result in marvelous inventions whether of tangible products or intangible services.  Underlying this constant and timeless quest for improvement is KAIZEN.

The Kaizen Team

Jacob is the principal consultant and lead auditor. He believes in excellence and subscribes to the highest standards of integrity, in keeping with his values. He has gained much by learning from the experiences he has had which have made him into a focused and committed performer with the objective of adding value to individuals and organizations.

For over 32 years Jacob has had experiences working at several of Jamaica’s best known companies, including two multinationals. He is a Certified Safety Professional (CSP) with the Board of Certified Safety Professionals (BCSP), a Qualified Environmental Professional (QEP), a Certified Environmental Health and Safety Trainer (CET), a Certified HACCP Auditor with American Society of Quality and a Construction Health and Safety Technician (CHST).

He has led successful implementation of ISO 9001:2008 Quality Management System (QMS), ISO 14001:2004 Environmental Management System (EMS) and participated as a key team member in implementation of Hazard Analysis Critical Control Point (HACCP). His credentials include ISO 14001 Lead Auditor, ISO 9001 Lead Auditor, ISO 22000 Lead Auditor, Management Systems Auditor, ISO 21500 Project Manager, ISO 14001 Lead Implementer, ISO 9001 Lead Implementer, ISO 17025 Lead Assessor, ISO 45001 Lead Auditor and Lead Implementer, ISO 22000 Lead Implementer and ISO 22301 Lead Implementer.

Jacob also has specialized training in Risk Management with a certification from Risktec and an American Society for Safety Engineers Risk Management certificate. He is also a certified ISO 31000 Lead Risk Manager. He has led Risk Assessment projects at the National Environmental Planning Agency (NEPA), JB Ethanol and has led over a hundred Risk Assessment projects at Red Stripe.

Mrs. Yvette Castell is a Chartered Quality Professional of the Chartered Quality Institute in the United Kingdom and a Professional Evaluation and Certification Board (PECB) ISO 9001 Lead Implementer. She has been involved in Quality Management System (QMS) development, implementation, maintenance, auditing and training since 1992. Dr. Castell led the certification effort for the first ISO 9002:1994 certified company in Jamaica in 1995 and has conducted quality audits in the manufacturing, civil construction, health, public administration, education and other business sectors in Jamaica and the United States of America. She became involved with environmental management systems (EMS) in 2007 as a trained Lead EMS Auditor and Executive Committee Member for review of EMS audit packages with the National Certification Body of Jamaica (NCBJ).

Dr. Castell holds a Doctor of Business Administration from Walden University (self-design with concentration in marketing and innovation), a Master of Science degree in Strategic Quality Management from the University of Portsmouth (England), a Post Graduate Diploma in Information Technology and a Bachelor of Science degree in Zoology and Chemistry from the University of the West Indies (Mona).

Dr. Castell received QMS training through a fellowship from the Swedish International Development Cooperation Agency, Lloyd’s Register Quality Assurance and Perry Johnson Registrar. She is a certified Lead QMS and EMS auditor and currently performs third party audits for and is the Executive Committee Chairperson for review of audit packages for the National Certification Body of Jamaica. She has also received extensive training in FSSC 22000 version 4.1 Food Safety System Certification,  Enterprise Risk Management, ISO 17020 Conformity Assessment – Requirements for the operation of various types of bodies performing inspection, ISO 14001 Environmental Management System, Hazard Analysis Critical Control Point (HACCP) and online Facilitation/Course Coordination among various other training.

In support of her philosophy based on the challenge – “Changing the world one life at a time”, Dr. Castell is the coordinator and a mentor for the Girls of Eloquence Morals and Standards programme of the East Jamaica Conference of Seventh-Day Adventists. She is a foundation volunteer teacher at the evening institute of the New Haven Seventh-Day Adventists. She is a foundation volunteer teacher at the evening institute of the New Haven Seventh-Day Adventist
Church where she has prepared students to sit Human and Social Biology in the Caribbean Secondary Education Certificate for over six years.

For additional information you may download our business card and brochure seen below: